My posts on other websites

This is a page of my posts featured on other websites. They cover topics across product management, delivery, transformation, and engineering.

Implementing Product Operations in Your Organisation


Welcome to Part 3 of my series on Product Operations. In the previous parts, we have delved into the concept, benefits, challenges, and real-world applications of Product Operations (ProductOps). In this final instalment, I’ll provide practical advice on implementing ProductOps in your organisation. If you’ve been following along, have any questions, or want to share your experiences, please don’t hesitate to contact me at

How to Implement Product Operations:

The first step towards implementing ProductOps in your organisation is understanding your current product management processes and workflows. This involves auditing your current tools, technologies, and methodologies to identify gaps and areas for improvement.

Once you understand your current state, you can start planning your ProductOps implementation. This typically involves the following steps:

  1. Define your objectives and KPIs: Before implementing ProductOps, you should clearly understand what you hope to achieve. This could be anything from improving efficiency and consistency to enhancing collaboration and data-driven decision-making.
  1. Assemble your ProductOps team: A successful ProductOps function requires a cross-functional team with diverse skills. This includes operational skills, technical expertise, and a deep understanding of product management. Business Analysts often make great ProductOps people as they understand processes, business value, are great communicators and love solving problems with pragmatism.
  1. Standardise processes and procedures: ProductOps involves creating standardised processes and procedures that can be used across all your products. This includes everything from product planning and prioritisation to communication and collaboration.
  1. Implement tools and technologies: ProductOps teams often manage the tools and technologies used by product teams. This might involve selecting and implementing new tools or optimising existing ones.
  1. Measure and optimise: After implementing ProductOps, it’s important to continually measure performance against your KPIs and look for opportunities to optimise. This could involve refining your processes, upskilling your team, or investing in new technologies.


Implementing Product Operations can be complex, but the benefits make it worthwhile. By implementing ProductOps, organisations can drive efficiency and consistency, enable data-driven decision-making, and free up Product Managers to focus on strategic, higher-value activities.

Remember, ProductOps is not a one-size-fits-all solution, and the best approach will vary depending on your organisation’s unique needs and circumstances. Be prepared to adapt and evolve your approach as you go.

That concludes our series on Product Operations. I hope you’ve found it informative and insightful. As always, I welcome your thoughts and feedback, so please don’t hesitate to contact me at

The Role of Product Operations in the Real World


Welcome to Part 2 of my series on Product Operations. In the first part, I explored the concept of Product Operations (ProductOps) and its potential benefits and challenges. We also looked at which types of organisations can get the most value from implementing a ProductOps function.

In this part, I will delve into real-world applications of Product Operations, illustrating how it works in practice and its impacts on Product Management and the wider organisation. If you are a Product Operations specialist or your organisation has implemented ProductOps, I’d love to hear about your experiences. Please feel free to get in touch with me at

Real-World Applications of Product Operations:

Having spoken to Product Operations leaders across Europe, it is clear that there is a definitive need for this new strategic function. There is more pressure than ever for Product Managers and technology teams to be focused on constantly delivering value.

To illustrate the real-world applications of Product Operations, let’s consider an example of a fast-growing tech company with a diverse product portfolio. This company has a team of Product Managers overwhelmed with operational tasks, such as defining processes, managing tools and technologies, and facilitating communication and collaboration.

In this scenario, implementing a ProductOps function can significantly ease the burden on Product Managers. A dedicated Product Operations team can take over operational tasks, allowing Product Managers to focus on higher-value activities, like strategic planning, innovation, and driving customer value.

This team would work closely with Product Managers and other cross-functional teams, identifying areas for improvement, driving efficiencies, and helping to streamline workflows. They would also be critical in driving data-driven decision-making, ensuring product decisions are grounded in solid, reliable data.

Moreover, the Product Operations team would work to standardise organisational processes and procedures, ensuring consistency and efficiency. This standardisation is particularly valuable in a company with a diverse product portfolio, where consistency in process and procedure can lead to inefficiencies and misunderstandings.

The team would also manage the tools and technologies used by Product Managers, ensuring they have the resources they need to do their jobs effectively.

The Impact of Product Operations:

Implementing a dedicated ProductOps function can have far-reaching impacts across an organisation.

Firstly, it allows Product Managers to focus on their roles’ strategic, higher-value aspects, potentially leading to increased innovation and more customer-centric product development.

Secondly, a dedicated ProductOps function can drive efficiencies across the organisation, particularly in companies with diverse product portfolios. By standardising processes and procedures, ensuring efficient communication and collaboration, and driving data-driven decision-making, ProductOps can reduce inefficiencies and optimise workflows.

Lastly, ProductOps can foster a culture of continuous improvement within an organisation. By constantly looking for ways to improve and streamline workflows, ProductOps encourages everyone in the organisation to think about how they can work more effectively and efficiently.

Stay tuned for Part 3 of this series, where I will explore how to implement Product Operations in your organisation.